Return & Exchange Policy
As a small business, our team personally inspects every package that leaves our New York store to ensure it meets our quality standards. Because we prioritize hygiene and product integrity, we do not accept general returns for refunds. This strict policy allows us to guarantee that every item you receive from us is 100% brand new, unworn, and pristine.
That said, we want you to be perfectly happy with your order! We gladly accept returns and exchanges under the following three conditions:
- Size Exchanges: To help you get the right size the first time, please refer to our size guides on each product page, which include pictures and heights of our fighter models! If you are still unsure about sizing, please feel free to contact us before placing your order—we are always happy to help. If the fit isn't quite right, we are happy to exchange your item for a different size, provided it is completely unworn, unwashed, and in its original condition. Please note that the customer is responsible for return shipping costs. To initiate an exchange, please email us at hello@swayfight.com.
- Damaged or Defective Items: Because we inspect everything before it ships, damages are rare! However, if there is a physical flaw or defect with your item upon arrival, please send a photo and your order number to hello@swayfight.com and we will gladly issue a full refund or send a replacement.
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Order Errors: If we accidentally sent the wrong item, that's on us! Email us at hello@swayfight.com with your order number and we will immediately make it right with a refund or by sending the correct item.