Shipping Policy

Where We Ship

Currently, we ship exclusively to addresses within the United States, but we are working on expanding to other countries! Because all of our inventory is stocked and shipped directly from our Long Island City, NY store to our US customers, you will never see an extra charge for customs, duties, or import fees at checkout or delivery. The price you see is exactly what you pay.

 

Shipping Rates

  • Orders $175+: We offer free standard UPS Ground shipping anywhere in the contiguous US (typically 2–7 business days in transit after leaving our store).

  • Orders under $175: Shipping costs are calculated automatically at checkout based on package weight and your destination.


 

Order Processing & Tracking

Please allow 1 to 2 business days for our team to pack and ship your order. In times of high traffic, such as during the holidays, we may experience slight delays as we process a higher volume of orders.

Once your order ships, you will receive a shipping confirmation email containing your UPS tracking number. (If you don't receive this email, please check your junk folder or contact us to ensure we have your correct email address on file). Alternatively, if you’ve created a personal account on swayfight.com, you can log in to your account page and go to Order Status to access the tracking number. Please allow up to 24 hours from receiving your shipment notification for the package tracking to update.


 

Lost, Stolen, or Damaged Packages

As a small business, we do everything in our power to ensure your gear gets to you safely and quickly. If something seems incorrect with your tracking or your package is taking longer than it should to arrive, send us an email at hello@swayfight.com with your order number and we will figure out where your package is and how to get it to you ASAP.

Please keep in mind that once a package is handed off to UPS, it is completely out of our control. For this reason, Sway Fight Shop cannot be held financially responsible for packages that are lost, stolen, or damaged in transit by the carrier. However, if your tracking says delivered but you haven't received it, or if your package is lost in transit, please let us know—we are always happy to step in and help you file a claim with UPS.